Send button on CONTACT CUSTOMER doesn't respond

suiato
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10 years 1 month ago #24453 by suiato

Send button on CONTACT CUSTOMER doesn't respond was created by suiato

Hi

Problem:
Clicking the "Send" button on the CONTACT CUSTOMER form, which appears after clicking an email icon (Send an email to customer) on VMVENDOR - MY DASHBOARD, doesn't have response. Clicking the "Reset" button, neither. The dialog box remains, and no mail is sent.

Environment:
Other mails (for system, orders) work (via SMTP).
VMVendor 1.3, Joomla 2.4.24, VirtueMart 2.6.10.

I'd like to know what possibly caused this situation. Please help.

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suiato
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10 years 1 month ago #24491 by suiato

Replied by suiato on topic Send button on CONTACT CUSTOMER doesn't respond

I have seen the following warnings, and tried to debug, although they may not be the cause of the non-responsive form in my initial question.

Strict Standards: Declaration of VmvendorController::display() should be compatible with that of JController::display() in /.../components/com_vmvendor/controller.php on line 12

Strict Standards: Only variables should be assigned by reference in /.../components/com_vmvendor/models/dashboard.php on line 22

Strict Standards: Only variables should be assigned by reference in /.../components/com_vmvendor/models/dashboard.php on line 25

Strict Standards: Only variables should be assigned by reference in /.../components/com_vmvendor/models/dashboard.php on line 26

Strict Standards: Only variables should be assigned by reference in /.../components/com_vmvendor/models/dashboard.php on line 135

For the first three, I deleted "&" and the warnings are gone.

How should I modify /.../components/com_vmvendor/models/dashboard.php on line 22

Code:

class VmvendorController extends JController{
        public function display() {
        parent::display();
    }

in order to avoid the last warning?
The original definition of JController is

Code:

class JController extends JObject
{
       public function display($cachable = false, $urlparams = false)
:
:

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nordmograph
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10 years 1 month ago #24492 by nordmograph

Replied by nordmograph on topic Send button on CONTACT CUSTOMER doesn't respond

Hello

I updated the archive to fix the strict standard notices.
But I'm not sure I understand your emailing issue right.
Can you illustrate ?

- Need help? Post the URL of the related page (eventualy as confidential info), it will help solve your issue faster.
- An error, notice or warning? report the exact message including the line number
- If you get a white page , enable error reporting and / or check your server error logs.

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suiato
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10 years 1 month ago #24493 by suiato

Replied by suiato on topic Send button on CONTACT CUSTOMER doesn't respond

Hello

nordmograph wrote: Hello

I updated the archive to fix the strict standard notices.

Thanks

But I'm not sure I understand your emailing issue right.
Can you illustrate ?

Looking at the HTML source for the CONTACT CUSTOMER dialog box using Firefox Developer tools, I found the form tag ended at an odd place as shown below, and can't figure out why it happened:

<div class="modal-dialog">

<div class="modal-content">

<div class="modal-header">

<button type="button" class="close" data-dismiss="modal" aria-hidden="true">×</button><h4 class="modal-title">Contact Customer</h4></div> <div class="modal-body">

<form method="POST" onsubmit="return validateForm(this);"><input name="formhref" value="" type="hidden"><table class="table table-striped table-condensed"><tbody><tr><td>Your Name:</td>  <td><input name="formname" size="50" value="Yuikobo" style="background-color:#cccccc" class="form-control" readonly="" type="text"></td></tr><tr><td>Your Email:</td><td><input name="formemail" size="50" value="yuikobo@some.net" style="background-color:#cccccc" class="form-control" readonly="" type="text">Subject:Message:
 Hello Guest, Thank you for your order! About your order#: f7cf060 and the item: 10 AUPoints</form></div><div class="modal-footer">

<input value="Send" class="btn btn-lg btn-primary" type="submit"> <input value="Reset" class="btn btn-sm btn-default" type="reset"><input name="emailto" value="info@some.net" type="hidden">

<input name="option" value="com_vmvendor" type="hidden">

<input name="controller" value="mailcustomer" type="hidden"><input name="task" value="mailcustomer" type="hidden"></div></div>

</div>

I've tried to check the corresponding PHP file. If it's /.../components/com_vmvendor/views/mailcustomer/tmpl/default.php, then it looks fine as shown below:

Code:

echo ' <div class="modal-body">
        <form method=POST onsubmit="return validateForm(this);" >';
        echo '<input type="hidden" name="formhref" value="'.JRequest::getVar('href').'">';
        echo '<table class="table table-striped table-condensed">';
        echo '<tr><td>'.JText::_('COM_VMVENDOR_ASKVENDOR_YOURNAME').':</td>';
        echo '  <td><input type="text" name="formname" size="50" value="'.ucfirst($yourname).'" style="background-color:#cccccc" class="form-control" readonly></td></tr>';
        echo '<tr><td>'.JText::_('COM_VMVENDOR_ASKVENDOR_YOURMAIL').':</td>';
        echo '<td><input type="text" name="formemail" size="50" value="'.$youremail.'" style="background-color:#cccccc" class="form-control" readonly></td></tr>';
        echo '<tr><td>'.JText::_('COM_VMVENDOR_ASKVENDOR_SUBJECT').':</td>';
        echo '<td><input type="text" name="formsubject" size="50" value="'.$default_subject.'" class="form-control"></td></tr>';
        echo '<tr><td colspan=2>'.JText::_('COM_VMVENDOR_ASKVENDOR_MESSAGE').':<br>';
        echo ' <textarea COLS="50" ROWS="6" name="formmessage" class="form-control" >'.$default_message.'</textarea>';
        echo '</td></tr>';
        echo '</table></div>';

        //echo JText::_('COM_VMVENDOR_ASKVENDOR_URLWILLBEADDED');

        echo '<div class="modal-footer">
        <input type="submit" value="'.JText::_('COM_VMVENDOR_ASKVENDOR_SEND').'" class="btn btn-lg btn-primary" /> ';
        echo '<input type="reset" value="'.JText::_('COM_VMVENDOR_ASKVENDOR_RESET').'" class="btn btn-sm btn-default" />';

        echo '<input type="hidden" name="emailto" value="'.$emailto.'" />
                <input type="hidden" name="option" value="com_vmvendor" />
                        <input type="hidden" name="controller" value="mailcustomer" />';
        echo '<input type="hidden" name="task" value="mailcustomer" />';

        echo '</div>';
        echo '</form>';
        echo '</div>
        </div>';

At this point, I'm puzzled, and will appreciate help.

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suiato
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Senior Member

10 years 1 month ago #24532 by suiato

Replied by suiato on topic Send button on CONTACT CUSTOMER doesn't respond

I found the reason why the form tag end at an odd place:

Code:

echo ' <div class="modal-body">
        <form method=POST onsubmit="return validateForm(this);" >';

was not right. It should be

Code:

echo ' <form method=POST onsubmit="return validateForm(this);" >
	<div class="modal-body">';

Now the form tag ends right, but the mail is still not received by the buyer.

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nordmograph
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10 years 1 month ago #24550 by nordmograph

Replied by nordmograph on topic Send button on CONTACT CUSTOMER doesn't respond

I see, Ill have a look.
Is the form submitting? do you have an error message (or sucess) ?
Let me know

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