[solved] Unable to sync users: 403 error

Hello,
I just been installed the component on an existing site and cannot sync users. There is a 403 error message in the browser console:


Failed to load resource: the server responded with a status of 403 ()
/administrator/components/com_altauserpoints/assets/synch/synch.php?start=0&run=1

How to fix this issue?

Thank you in advance.

Joomla 3.9.27
AltaUserPoints Version 1.1.14
PHP 7.4.18

Any response?

Hello,
This happens when a duplicate user is found in the #__alphauserpoints table.
Find this duplicate in phpmyadmin user and delete that entry.
Retry a sync. That should help.
Let me know.

Hello,

There are about 9200 users on the site.

I've followed this tutorial:
docs.joomla.org/J3.x:Duplicate_usernames_cause_update_issue

And checked username and email on duplication: and: In both cases I get this one:
MySQL returned an empty result set (i.e. zero rows).


So, there are no duplicates of users.

I've uninstalled AUP, removed its tables in phpmyadmin and installed the component again.
Then go AUP dashboard > sync users. There is the same error as on the pic in my previous message (403 error).
So, I am not able to sync users.
Please help.

AltaUserPoints Version 1.1.14
Joomla! 3.9.27
PHP Version 7.4.20

I've examined _alpha_userpoints table and there is just one entry:


Have a look there is userid = 0. Looks strange.

Maybe AUP can't handle 9200 users? on the other hand, then it would break during the process and there could be already a couple of hundred synced users if we think about memory limits...

Ok, il se peut aussi qu'une extension de sécurité du type admin tools casse cette fonctionnalité. Verifiez.