checkout page blank

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9 years 7 months ago #24099 by Tyr
checkout page blank was created by Tyr
Hello !

For some reason or other, when a client confirms the purchase at the checkout page and presses "Confirm Purchase" : the page becomes blank....

The payment goes through (via AUP), the vendor is credited, but the buyer/client is debited and does not recieve any email. The link for the downloadable product does not appear



Any thoughts?
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9 years 7 months ago #24100 by nordmograph
Replied by nordmograph on topic checkout page blank
This is more related to your payment method than VMVendor itself.
What is the payment method used. Does it happen with any payment methds?

- Need help? Post the URL of the related page (eventualy as confidential info), it will help solve your issue faster.
- An error, notice or warning? report the exact message including the line number
- If you get a white page , enable error reporting and / or check your server error logs.

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9 years 7 months ago #24227 by Tyr
Replied by Tyr on topic checkout page blank
This happens when using AUP and PayPal

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9 years 7 months ago #24233 by nordmograph
Replied by nordmograph on topic checkout page blank
And does it go threw without issue using another payment method ? if so wich one ?

White page show on production server, but if you have this setup on a local test server, you can set the server to display the error message. It will give clues from where the error comes from.

- Need help? Post the URL of the related page (eventualy as confidential info), it will help solve your issue faster.
- An error, notice or warning? report the exact message including the line number
- If you get a white page , enable error reporting and / or check your server error logs.

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9 years 7 months ago #24238 by Tyr
Replied by Tyr on topic checkout page blank
How can I test the server to display the error message? - via virtuemart configuration?

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9 years 7 months ago #24250 by nordmograph
Replied by nordmograph on topic checkout page blank
No, not even in Joomla , you need to enable it in PHP.
Not possible by yourself if you're not admin of your server (shared host)

In that case you need to intall your site on your computer with Wamp for example.

- Need help? Post the URL of the related page (eventualy as confidential info), it will help solve your issue faster.
- An error, notice or warning? report the exact message including the line number
- If you get a white page , enable error reporting and / or check your server error logs.

Please Log in or Create an account to join the conversation.

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