Send button on CONTACT CUSTOMER doesn't respond

suiato
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9 years 7 months ago #24559 by suiato

Replied by suiato on topic Send button on CONTACT CUSTOMER doesn't respond

Hello Nortmograph,

nordmograph wrote: I see, Ill have a look.
Is the form submitting? do you have an error message (or sucess) ?
Let me know

Thanks. Yes, the form is now submitted, and the dialog box is closed. But, the mail didn't arrive, and I haven't been able to catch any error messages.

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suiato
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9 years 7 months ago #24560 by suiato

Replied by suiato on topic Send button on CONTACT CUSTOMER doesn't respond

Hello

The form starting with the line (in /.../components/com_vmvendor/views/mailcustomer/tmpl/default.php)

Code:

echo ' <form method=POST onsubmit="return validateForm(this);" >

will execute the function validateForm() listed below:

Code:

echo '<script type="text/javascript">
        function validateForm(it){
                        var warning = "'.JText::_('COM_VMVENDOR_VMVENADD_JS_FIXTHIS').' \n";
                        var same = warning;
                        if (it.formname.value==""){ warning += " * '.JText::_('COM_VMVENDOR_ASKVENDOR_JS_NAMEREQUIRED').' \n";}
                        if (it.formemail.value==""){ warning += " * '.JText::_('COM_VMVENDOR_ASKVENDOR_JS_EMAILREQUIRED').' \n";}
                        if (it.formsubject.value==""){ warning += " * '.JText::_('COM_VMVENDOR_ASKVENDOR_JS_SUBJECTREQUIRED').' \n";}
                        if (it.formmessage.value==""){ warning += " * '.JText::_('COM_VMVENDOR_ASKVENDOR_JS_MESSAGEREQUIRED').' \n";}
                        
                        if (warning == same) {;
                                                return true;
                                                }
                                                else
                                                        { alert(warning); return false;}
                                                }</script>';

That is, the form is validated. But, I don't understand how the mail can be sent with this... Because the function only validates the arguments and returns true.

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nordmograph
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9 years 7 months ago #24562 by nordmograph

Replied by nordmograph on topic Send button on CONTACT CUSTOMER doesn't respond

Yes I just tested and could reproduce the issue.
The form should call the relative controller to send the mail. But it seems it doesn't.
I'll provide a fix asap.

- Need help? Post the URL of the related page (eventualy as confidential info), it will help solve your issue faster.
- An error, notice or warning? report the exact message including the line number
- If you get a white page , enable error reporting and / or check your server error logs.

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suiato
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9 years 6 months ago #24700 by suiato

Replied by suiato on topic Send button on CONTACT CUSTOMER doesn't respond

Thank you, nordmograph, for willing to fix the problem. I'll be eagerly waiting for your fix.

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suiato
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9 years 6 months ago #24711 by suiato

Replied by suiato on topic Send button on CONTACT CUSTOMER doesn't respond

I wish I had skills sufficient to implement the lacking function, but I'm not familiar with the VMVendor source code, and think it'd be best to be done by the original programmer. Besides, it's a commercial product, too...

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nordmograph
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9 years 6 months ago #24713 by nordmograph

Replied by nordmograph on topic Send button on CONTACT CUSTOMER doesn't respond

Sure I'll keep you posted asap

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