These servers are not good at Geolocation with Jomsocial. I never found ou why.
It also happened on users geolocation.
I had to move some sites from OVH to planethoster wich is more expensive but far better (not only for Geolocation, but also page performances etc...)
I would recommend, you report this to Jomsocial team and provide access to your backend so they can see and eventually fix this.
- Need help? Post the URL of the related page (eventualy as confidential info), it will help solve your issue faster.
- An error, notice or warning? report the exact message including the line number
- If you get a white page , enable error reporting and / or check your server error logs.