Topic-icon [solved] Usrs Cannot Log in

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22 Jun 2017 03:57 - 22 Jun 2017 21:12 #38820 by PiranhaPete
[solved] Usrs Cannot Log in was created by PiranhaPete
Since recently moving to a new server, my users cannot do the initial log-in needed to access their Runtastic data...thoughts? (see attached)
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Last edit: 22 Jun 2017 21:12 by nordmograph.

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22 Jun 2017 08:08 #38822 by nordmograph
Replied by nordmograph on topic [solved] Usrs Cannot Log in
Hello

The site must be online. PLugin doesn't work on localhost.

- Need help? Post the URL of the related page (eventualy as confidential info), it will help solve your issue faster.
- An error, notice or warning? report the exact message including the line number
- If you get a white page , enable error reporting and / or check your server error logs.

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22 Jun 2017 16:08 #38832 by PiranhaPete
Replied by PiranhaPete on topic [solved] Usrs Cannot Log in
The site is up (it just crashed apparently when you checked due to high volume)..can you look again?

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22 Jun 2017 17:21 #38833 by nordmograph
Replied by nordmograph on topic [solved] Usrs Cannot Log in
If the site is online, double check the user Runtastic credentials.
You can apost a profile credentials if you want me to test wth my own Runtastic account on your site.

- Need help? Post the URL of the related page (eventualy as confidential info), it will help solve your issue faster.
- An error, notice or warning? report the exact message including the line number
- If you get a white page , enable error reporting and / or check your server error logs.

Please Log in or Create an account to join the conversation.

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22 Jun 2017 17:25 #38834 by PiranhaPete
Replied by PiranhaPete on topic [solved] Usrs Cannot Log in
I'm not sure what you are asking? I think you already have a profile with us, otherwise it takes no time to create one for you to test it.

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22 Jun 2017 17:30 #38835 by nordmograph
Replied by nordmograph on topic [solved] Usrs Cannot Log in
I need your site url, a username and password

- Need help? Post the URL of the related page (eventualy as confidential info), it will help solve your issue faster.
- An error, notice or warning? report the exact message including the line number
- If you get a white page , enable error reporting and / or check your server error logs.

Please Log in or Create an account to join the conversation.

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