Hello,
1. is your rule sysplgaup_clickbanner enabled and set?
2. Are you users synched?
3. Is the user logged in when clicking the banner?
If these points are checked feel free to provide me with an account so I can check your setup and help.
- Need help? Post the URL of the related page (eventualy as confidential info), it will help solve your issue faster.
- An error, notice or warning? report the exact message including the line number
- If you get a white page , enable error reporting and / or check your server error logs.