Hello Authentica,
Well,
I can not do more from my side. I suggest asking the Hikashop support team.
Why, as soon as there is a product description added, content plugins will be ignored from rendering. Noting that it only happens on your setup. (never been reported before by same extension customers and we have not been able to reproduce the behavior on our site with latest extension version).
- Need help? Post the URL of the related page (eventualy as confidential info), it will help solve your issue faster.
- An error, notice or warning? report the exact message including the line number
- If you get a white page , enable error reporting and / or check your server error logs.