vm2share plugin, clash with vm product scroller in my template

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5 years 7 months ago #42324 by loraine.birchall
Hi I'm using the vmproduct scroller from linelab,org with one of their templates. When enable the vm2share plugin, the product scroller gives a 500 internal server error on the admin side and then the layout changes on the front end so that products which should be side by side are stacked on top of one another. Is there anything I can do with vm2share to make them more compatible? I can provide a url etc.
As soon as I disable vm2share, it' all works fine. As the sharing plugin works so well, I was keen to use it.
Thanks

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5 years 7 months ago #42326 by nordmograph
Hello,

I see no reason why it would affect the backend. For the front end, I recommend you have a look at the browser console error messages and report these here.
Or share the url where we can see the issue live.
I'm not sure if this scroller extension have an option for these but they should not load content plugins.

- Need help? Post the URL of the related page (eventualy as confidential info), it will help solve your issue faster.
- An error, notice or warning? report the exact message including the line number
- If you get a white page , enable error reporting and / or check your server error logs.

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5 years 7 months ago #42331 by loraine.birchall
Hi thanks for getting back to me. Site is fobbles.co.uk , I can send an admin login if that helps. I can't enable the sharing plugin at the moment as the site is live but I can send you screenshots of what happens when I enable it, would that help?
The product scroller is on the homepage and I will have a look at the error messages. Kind regards. Loraine

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5 years 7 months ago #42332 by nordmograph
Screenshots won't help.
Enable the plugin for special users and post here credentials as confidential information.

- Need help? Post the URL of the related page (eventualy as confidential info), it will help solve your issue faster.
- An error, notice or warning? report the exact message including the line number
- If you get a white page , enable error reporting and / or check your server error logs.

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5 years 7 months ago #42333 by loraine.birchall
This message contains confidential information


This message contains confidential information

Thanks so much, I really appreciate your help.

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5 years 7 months ago #42334 by nordmograph
And the front end url where the issue is visible?

- Need help? Post the URL of the related page (eventualy as confidential info), it will help solve your issue faster.
- An error, notice or warning? report the exact message including the line number
- If you get a white page , enable error reporting and / or check your server error logs.

Please Log in or Create an account to join the conversation.

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