payment processor and canceled order

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7 years 7 months ago #35044 by
Ok. I reinstalled AUP component. I can cancel transaction now, but points don't go back to a user. (actually it worked once, but then I tried many times and points weren't refunded).

One more thing. I used AlphaUserPoints v.2.0.4 with Jcomments plugin, but it doesn't work with AltaUserPoints. Is there anything for AltaUserPoints? (sorry for off topic).

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7 years 7 months ago #35046 by nordmograph
Try with a new transaction. Refund can only occure once.

For jcomments, you can send us your old plugin so we can quiclkly convert it for ALtaUserPoints.

- Need help? Post the URL of the related page (eventualy as confidential info), it will help solve your issue faster.
- An error, notice or warning? report the exact message including the line number
- If you get a white page , enable error reporting and / or check your server error logs.
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7 years 7 months ago #35048 by
It works with new orders. Thank you.

Where should I send Jcomments plugin?

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7 years 7 months ago #35049 by nordmograph
To this email

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add a the url of ths conversation too in your email

- Need help? Post the URL of the related page (eventualy as confidential info), it will help solve your issue faster.
- An error, notice or warning? report the exact message including the line number
- If you get a white page , enable error reporting and / or check your server error logs.
The following user(s) said Thank You:

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7 years 7 months ago #35057 by
Converted plugin works great. Thank you.

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