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Terms & Conditions

Effective Date: December 30, 2019

1. Introduction

These Terms of Service (“Terms”) govern the use of the website nordmograph.com (“Site”) and the purchase and use of products and services provided by Nordmograph – Adrien Roussel (“Nordmograph”, “we”, “us”, “our”). By accessing the Site, purchasing or using our products or services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, you must not use this Site or our products.

2. Company Information

Nordmograph – Adrien Roussel
Microenterprise (Microcompany)
SIRET: 518 596 077 00025
Registered Office: 30E rue de Lille, 59223 Roncq, France
Country: France
Owner: Adrien Roussel Contact Email: contact@nordmograph.com
Contact Form: https://nordmograph.com/index.php?option=com_contact&view=contact&id=1&Itemid=1174 Website Hosting: PlanetHoster Inc., 4416 Louis-B.-Mayer, Laval (Québec) H7P 0G1, Canada

3. Scope of Services

Nordmograph provides:

  • Downloadable Joomla extensions
  • Commercial licenses including yearly or semi-yearly support access
  • Software maintenance updates
  • Technical support related to purchased products
  • Issuance of invoices for purchases

Products are delivered digitally. No physical goods are shipped.

4. Licensing

Unless otherwise stated:

  • Nordmograph extensions are provided under GNU GPLv3 license
  • GPL applies to source code rights, redistribution and modification
  • Branding assets, logos, website content and documentation are not GPL and remain the exclusive property of Nordmograph

Users must comply with the GPLv3 terms when using or redistributing licensed software.

5. Account Responsibility

Customers may need to create an account to purchase or download products. You are responsible for:

  • Maintaining confidentiality of your login credentials
  • Ensuring account information is accurate and up-to-date
  • Any activity performed under your account

Nordmograph reserves the right to suspend or terminate any account in cases of fraud, abuse, or violation of these Terms.

6. Pricing & Payments

All prices are displayed on the Site at the time of purchase.
Payments are processed via PayPal. Invoices are automatically issued following successful payment. Nordmograph reserves the right to update pricing at any time without prior notice. Price updates do not affect previously purchased licenses already in effect.

7. Delivery of Products

After successful payment:

  • Digital products are available for download via your account
  • Support entitlement becomes active according to the purchased license period
  • Updates are accessible during the support/subscription validity period

If you experience any issue accessing your product, you must contact support.

8. Support Policy

Support is provided under active support/license terms and may include:

  • Assistance with installation
  • Guidance on configuration
  • Help with product usage
  • Fixing verified malfunctions

Support does not include:

  • Custom development
  • Third-party integration issues
  • Server administration services
  • General Joomla support unrelated to our product

Customers must provide sufficient technical information for diagnosis.

9. Refund Policy

All sales are final. Refunds are only granted if:

  • A verified malfunction exists
  • Nordmograph support cannot resolve it
  • Or the product is proven incompatible with the customer’s server despite reasonable troubleshooting

Refunds are not provided for:

  • Incorrect purchases
  • Change of mind
  • Misunderstanding of features
  • Server misconfiguration
  • Failure to follow documentation
  • Issues caused by third-party software or hosting environments

Requests must include detailed proof of malfunction.
Our products are open source and are accessible for download automatically as soon as the order gets confirmed by the payment gateway. No refund will be tolarated unless we can verify an incompatibility issue or a bug we can not fix by our means on the customer server. Customer must provide access to site backend and files (ftp or file manager) before we can verify any incompatibility. No refund will be accepted for any issue caused by a 3rd party extension.

Also note that this is clearly described in the european law:
http://europa.eu/youreurope/citizens/shopping/buy-sell-online/rights-e-commerce/index_en.htm

"You also enjoy the right of withdrawal within 14 days from concluding the contract for online digital content. However, once you start downloading or streaming the content you may no longer withdraw from the purchase, provided that the trader has complied with his obligations. Specifically, the trader must first obtain your explicit agreement to the immediate download or streaming, and you must explicitly acknowledge that you lose your right to withdraw once the performance has started."

10. Updates

Nordmograph may release updates to improve functionality, fix issues or ensure compatibility. Access to updates is available only while the license/support subscription is active. Nordmograph is under no obligation to continue providing updates indefinitely.

11. Intellectual Property

All trademarks, logos, website content, designs, texts, graphics and documentation belong to Nordmograph unless otherwise stated. Unauthorized reproduction or misuse is prohibited. GPL applies only to GPL-licensed software code and does not apply to non-software assets.

12. Disclaimer & Limitation of Liability

Software is provided “as is” and “as available”. Nordmograph does not guarantee:

  • That products will meet every specific customer expectation
  • Absolute compatibility with every server configuration
  • Uninterrupted or error-free operation
  • That extensions are suitable for every specific purpose

To the maximum extent permitted by law, Nordmograph shall not be liable for:

  • Direct or indirect damages
  • Loss of revenue or data
  • Website failure
  • Business interruption
  • Compatibility issues caused by third-party software, hosting, templates, plugins or modifications

Customers are fully responsible for backups, testing environments, and security practices.

13. Third-Party Services

Some extensions may interact with third-party platforms or APIs.
Nordmograph is not responsible for:

  • Availability of third-party services
  • Changes to third-party policies
  • API limitations
  • Service interruptions

Use of third-party services is subject to their own terms.

14. Personal Data & Privacy

Nordmograph processes personal data in accordance with applicable laws including GDPR.
A dedicated Privacy Policy will specify:

  • What data is collected
  • How it is used
  • How it is protected
  • User rights

Until publication of the dedicated policy, Nordmograph applies reasonable technical and organizational measures to protect user data.

15. Governing Law & Jurisdiction

These Terms are governed by French law. In the event of dispute, and unless prohibited by mandatory local law, jurisdiction is assigned to the Tribunal de commerce de Roubaix-Tourcoing, France.

16. Modifications to Terms

Nordmograph reserves the right to modify these Terms at any time.
Updates will be published on this page with an updated effective date. Continued use of the Site or products after updates constitutes acceptance of the revised Terms.

17. Contact

For any questions regarding these Terms: Email: contact[at ]nordmograph.com
Contact Form: https://nordmograph.com/index.php?option=com_contact&view=contact&id=1&Itemid=1174
18. France: Droit de rétractation:
Exception au droit de rétractation : Vous ne pouvez pas annuler votre commande pour la livraison de contenu digital si le téléchargement a commencé suite à votre demande et votre acceptation que vous perdez, de ce fait, votre droit de rétractation.

19. VAT/TVA. non applicable
TVA. non applicable, art. 293 B du CGI. These softwares are provided by Nordmograph ''as is'' and any express or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall Nordmograph or contributors be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of such damage. The views and conclusions contained in the software and documentation are those of the authors and should not be interpreted as representing official policies, either expressed or implied, of Nordmograph.